Call Center Reorganization
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Service Description
Does your contact center need layers? DB2 assists with transforming and improving organizations by building structure, processes, and culture to achieve greater effectiveness.
Cancellation Policy
We understand situations happen. In the event of a class or workshop cancellation by the client, any work conducted before the course or workshop in regards to content will be billed in full. A full refund will be provided on the actual cost of the course, provided we receive notification of cancellation at least seven days before the course date. A 50% refund will be provided up to 48 hours before the course date, and cancellations received less than 48 hours before the course are not entitled to a refund or will result in the deposit being forfeited. If a course requires rescheduling due to the illness of the consultant or unavailability, the course cost will be refunded in full or rescheduled at a mutually acceptable date.
Contact Details
Long Beach, CA, USA